Terms of Service

At On Route Media, we’re committed to transparency and delivering a top-quality service. Please read the following terms and disclaimers to understand how we operate.

Campaign Delivery & Performance

Estimated Viewership Only

Viewership figures are based on planned routes and local footfall data but cannot be guaranteed on the day of cycling.

Weather & Operational Disruptions

Campaigns may be postponed or rescheduled due to adverse weather, safety concerns, or unexpected operational issues.

Route Adjustments

While we plan routes in advance, real-time changes may occur due to traffic, roadworks, or city authority guidelines.

Permissions & Compliance

On Route Media will work within local authority guidelines, but we are not responsible for delays or cancellations caused by permit issues or regulatory intervention.

Creative Assets & Ad Design

Client-Supplied Artwork

Clients are responsible for ensuring that any artwork provided is accurate, high-resolution, and does not infringe on copyright laws.

Revisions & Amendments

Design packages include a set number of revisions. Additional changes may be subject to further charges.

Content Restrictions

We reserve the right to reject or edit advertising content that is offensive, discriminatory, or non-compliant with local advertising standards.

Print Colour Disclaimer

Printed banner colours may vary slightly from on-screen previews due to differences between digital and physical media.

Printing, Materials & Maintenance

Wear & Tear

While we use high-quality materials, some signs of wear from regular outdoor use are to be expected.

Production Timelines

Turnaround times are estimated and may depend on client response times and external printing schedules.

Payment & Cancellation

Deposits

A non-refundable deposit may be required to confirm your booking and initiate production or design work.

Refunds

Campaigns delayed due to weather or other operational challenges may be rescheduled but are not automatically eligible for refunds.

Marketing Use & Results

Results Not Guaranteed

While our service is designed to increase visibility, we cannot guarantee direct results such as sales or web traffic.

Photography & Promotion

We may photograph your advert in public spaces for promotional use unless a prior agreement is made to opt out.

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